AVA WDS
Ava WDS Support
Have a question about a survey, synchronization or using the app? Find useful checks and contact the publisher directly.
Updated :
Write to support
contact@acidev.fr ↗Describe the problem and the steps to reproduce it. Do not include passwords, customer data or private documents. Information about your device is optional.
Ava WDS Privacy →Before contacting us
Where can I find all the features?
The manual and terms are available below and in WDS settings. The app works on iPhone and iPad with iOS 17 or later, without an Ava Core account. Surveys remain usable offline.
My survey does not appear on my other device
Check that both devices use the same iCloud account, that iCloud Drive is enabled and that there is enough storage and a suitable connection. Close the form, then wait for synchronization before switching devices. Its timing depends on Apple. If there are conflicting versions, go to Settings → Recovery. Preserve your data before reinstalling the app.
The camera, LiDAR or dictation is not working
Check WDS permissions in Apple Settings. Manual entry remains available. LiDAR requires a compatible device. Dictation follows the app's language, using Apple's on-device speech recognition if that language is available on the device; each session is limited to 55 seconds. Apple Intelligence is optional and requires a compatible device and an available model.
Can I use the measurements directly to place an order?
Surveys and LiDAR measurements are intended for initial estimates. Verify dimensions with a tape measure or suitable laser before ordering or manufacturing. Displayed colors, trims and country presets remain indicative: confirm the manufacturer's options and local requirements.
How do I manage a purchase or refund?
Apple shows the price and period before any purchase. Manage or cancel your subscription in your Apple account; refunds must be requested separately from Apple. Creating further projects or revisions requires a subscription, while existing data remain readable, editable and exportable. Useful links are below.
Useful documents and links
The beta guide describes features under test, including new module-based assemblies. These are not yet offered in App Store version 1.1.